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News

  • Additional Virtualisation Cluster

    NWIMS Group - Recent News Mar 23, 2020 | 09:00 am

    Planned Works Notification

    Work Order No.

    N/A

    Service/s Affected

    Virtualisation Cluster

    Service Impact Start Time

    25/03/2020 -17:00

    Restoration Time


    Impact Time Expected

    1 Hour

    Outage Description/Impact

    We will be carrying out planned works from 17:00 on the 25/03/2020 on our Virtualisation cluster. During this time period, there should be no adverse effects while we initialise the new cluster. We will endeavour to minimise disruption while we install these additional critical systems.

    In the case of Priority 1 incidents, please call our main office number of 01539234050 or email support@nwims.co.uk as per usual . Please be aware that non-priority 1 issues being called in out of hours could result in a charge as per usual.


    If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

  • Openreach statement regarding Coronavirus (C-19) W2

    NWIMS Group - Recent News Mar 17, 2020 | 09:00 am

    Openreach statement regarding Coronavirus (C-19) W2




    Communication update



    17 March 2020

    Update on our planning for the Coronavirus outbreak  

    Further to our previous notes, we wanted to keep you updated on our planning in the face of the Coronavirus (COVID-19) outbreak.


    Openreach is committed to keeping the nation connected whilst keeping our people safe.  In doing so, following the latest Government advice on social distancing, we are revising our policy in relation to contact with end customers.

    From tomorrow (Wednesday 18 March 2020) we will be issuing the following guidance to our volume engineering field force:

    ·     Engineers are asked to avoid close human contact with end customers where possible whilst ensuring customers have a working service (working voice and broadband at reasonable speed)
    ·     Engineering work will first be done outside of the customer’s premises to try to enable working service
    ·     All non-appointed work will finish at the external point nearest to the premises
    ·     Appointed work will finish where possible at the nearest point to the premises unless the engineer is unable to get a working service
    ·     If an engineer cannot get working service outside of the premises, they can enter if they feel it is safe and after asking two questions as previously communicated:

    -  Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in the last 14 days?
    -  Is anyone in the premises suffering from flu-like symptoms?

    ·     Given the recent changes in Health England guidelines, we have decided to change our engineer guidance from tomorrow:
    -  If the answer to either of those questions is yes, the engineer will not enter the premises and the job will be furthered for reappointment four weeks later  
    -  If the answer to both questions is no the engineer will enter the premises taking additional precautions (such as asking the end customer to vacate to another room)
    -  Time in the premises will be limited to providing service to the NTE – additional work such as removing bridge taps, NTE shifts, internal wiring/additional cabling, etc will not be done
    -  Special arrangements are being put in place for vulnerable customers and we will contact you specifically to align our processes

    In addition, we will now ask our desk-based agents to ask the same two risk-assessment questions to your agents when re-appointing jobs to ensure that we don’t progress with inappropriate appointments.

    In the meantime, we ask you to:
    •      Limit any non-urgent work into Openreach, including stopping any proactive repair  
            programmes
    •      Switch to non-appointed jobs where possible
    •      Inform end customers of this change of policy to manage expectations
    •      Ensure we have the correct end customer contact details supplied to us as we will be 
           calling end customers to confirm their service is up and running

    As you will appreciate, this is a rapidly changing picture and we will continue to update you as we develop our guidance. We expect to be briefing you shortly with further updates on our priority of jobs in the case of reducing engineer availability.


    Meanwhile, if you have any questions, please contact your account team.

    Regards

    Openreach Communications

  • 3CX App Updates

    NWIMS Group - Recent News Mar 8, 2020 | 19:00 pm

    Planned Works Notification

    Work Order No.

    N/A

    Service/s Affected

    Shared SIP Services

    Service Impact Start Time

    12/03/2020 -19:00

    Restoration Time


    Impact Time Expected

    1 Hour

    Outage Description/Impact

    We will be carrying out planned works from 19:00 on the 12/03/2020 on our shared SIP service cluster. During this time period, the clients may experience a brief period where outbound calls will not correct. We will endeavour to minimise disruption while we apply these critical system updates.

    In the case of Priority 1 incidents, please call our main office number of 01539234050 or email support@nwims.co.uk as per usual . Please be aware that non-priority 1 issues being called in out of hours could result in a charge as per usual.


    If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

  • Openreach statement regarding Coronavirus (C-19) W1

    NWIMS Group - Recent News Mar 6, 2020 | 09:00 am

    Openreach statement regarding Coronavirus (C-19) W1



    Communication update


    6 March 2020

    Update on our planning for the Coronavirus outbreak   

    Further to our note last week, we wanted to keep you updated on our planning in the face of the Coronavirus (COVID-19) outbreak.

    Whilst the number of confirmed cases so far in the UK remains low, England’s Chief Medical Officer has warned of the high risk of the COVID-19 outbreak becoming a full epidemic.

    As part of our planning, and in line with guidance from the UK Government on the prevention of the spread of viral infection, we are now introducing some simple steps for our engineering teams whilst visiting end customer premises.

    With effect from 9 March, before entering an end customer’s premises* our engineers will be asking two questions, to establish the possible presence of a patient with Coronavirus: 

    1.   Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in the last 14 days? 

    2.   Is anyone in the premises suffering from flu-like symptoms?

    If the answer to the first question is yes, the engineer will contact a special hotline for further advice on how to proceed and to ensure the job is furthered correctly for reappointment by CPs, as and when appropriate.

    If the answer to the second question is yes, the engineer will proceed with the job, but will undertake additional hygiene actions.  This includes wiping surfaces, asking the end customer to stay in a different room, to not accept drinks, and on finishing the job to not complete the sign-off with the customer.

    If the answer to both questions is no, the job will proceed as normal.

    We will engage with industry at SMF and CFPCG next week to review this process in more detail, including how CPs can help through engagement at the initial customer point of contact, and how we serve vulnerable customers.  

    We are committed to maintaining all of our services and to continue to carry out appointments in customer premises, wherever possible, but we feel these simple steps will help to ensure the safety of our people and that of the wider community.

    The situation is rapidly changing, and we will continue to update you on our plans for dealing with the COVID-19 outbreak as the situation develops. If you have any questions, please contact your account team.

    Regards

    Openreach Communications



    *Please note that this will only apply to engineering visits to residential and small business premises, covering volume telephony and broadband products and excluding Ethernet or Optical services.



  • Statement regarding COVID-19

    NWIMS Group - Recent News Mar 5, 2020 | 10:00 am

    NWIMS IT Support Ltd & NWIMS Communications Ltd takes any risk to the health of its employees, customers and suppliers  very seriously. We are monitoring the current outbreak of Coronavirus (COVID-19) and will be regularly reviewing any potential impact to our customers. The leadership team is currently reviewing various strategies to minimise any risks to our people, operations, office and customers.

    As part of our ongoing Business Continuity policy we already have various measures in place including a robust home working policy that will enable us to continue to provide support to our customers should the outbreak escalate, or there be a need for staff to self-isolate or not be able to travel into the office. 

    The current situation is very fluid and we are reviewing our contingency plans on a regular basis in line with advice from the Government and the World Health Organisation. We will keep our customers informed through regular communications. 

    From the 6th March we have cancelled all external non-essential face to face meetings to the end of March and where feasible we will be looking to arrange meetings via Microsoft Teams or audio conference. We are also restricting business travel outside of the UK.

    If you have any concerns please contact the support desk support@nwims.com or support@nwims.co.uk

  • Nominet Accredited Channel Partner

    NWIMS Group - Recent News Feb 1, 2020 | 09:00 am

    We are delighted to announce that we have recently become a Nominet Accredited Channel Partner (ACP) – the highest tier of Nominet Partner! Achieving ACP level requires applicants to demonstrate a far higher level of commitment to service, registrant data quality, domain registrant protection and business continuity in comparison to the generic providers or resellers.

    We’re proud to report that we not only met the extensive criteria but exceeded their extremely high standards and as a result are able to formally play a part in shaping the future of the .uk domain namespace as a full Nominet member.

    This is a great honour. NWIMS has been providing domain portfolio management services to select clients for over 14 years, and this latest development strengthens our expansion of Communications Services and Data Centre Hosting of our business whilst remaining true to our aims of providing the highest degree of service, flexibility and reliability – something we felt we could best achieve without a reliance on third party .uk domain registrars.

    We will be migrating your domains from our 3rd Party registrar's over to our new NWIMS tag in due course with ZERO downtime.

    If you require any services or need further information please don't hesitate to get in touch.

  • RIPE Membership Approval

    NWIMS Group - Recent News Oct 1, 2018 | 08:00 am


    We are delighted to announce that we have become a RIPE NCC Member. Achieving membership to the core levels of the internet requires applicants to demonstrate a far higher level of commitment to service, registrant data quality, IP registrant protection and business continuity in comparison to the generic providers or resellers.

    We’re proud to report that we not only met the extensive criteria but exceeded their extremely high standards and as a result are able to formally play a part in shaping the future of the IP namespace as a full RIPE member.

    This latest development strengthens our expansion of Communications Services and Data Centre Hosting of our business whilst remaining true to our aims of providing the highest degree of service, flexibility and reliability – something we felt we could best achieve without a reliance on third party IP rental.

    If you require any services or need further information please don't hesitate to get in touch.

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